If the issue may cause damage to the property or the occupants and cannot be isolated, then it may be necessary to have an after hours Plumber attend. First use our online chat service HERE first navigate and report the issue.
(Where only 1 toilet is available at the property)
If you need help isolating or assessing the urgency of a blocked toilet or drains, first use our online chat service HERE to navigate and report the issue.
Not all Hot Water Service issues are considered an emergency (but all are inconvenient)
NO HOT WATER - IF you just are experiencing a lack of hot water, then at this stage you only need to lodge a request HERE
LEAKING or BURST If your hot water has sprung a leak or burst then the first step is to isolate your mains water supply (or the hot water unit itself) to avoid property damage and reduce water waste. You can use our online chat service HERE to help you navigate this process as a priority. Make sure you report the issue.
Step 1 - ISOLATE
Step 2 - REPORT
Step 3 – ESCALATE
If you suspect a water leak, please click the link Detect a Leak.
Turn the gas supply OFF at mains to avoid further damage or safety concerns, if you need help isolating or assessing the situation, use our online chat service HERE to navigate and report the issue.
Check fuse box to isolate the power to the property and ensure it is not a supply related issue caused by an outage in your area. To check for works conducting by WA Power networks around your area, click the link If you need help isolating or assessing the urgency, use our online chat service HERE to navigate and report the issue.
Contact the appropriate emergency service or WA State Emergency Service (SES)
If you need help isolating or assessing the urgency of any other issues, please use our online chat service HERE first navigate and report the issue.
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