Starlight Property Group (ACN 604 015 803) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Anti‑Money Laundering and Counter‑Terrorism Financing Act 2006 (AML/CTF Act) as amended for Tranche 2 reforms commencing 1 July 2026, and all applicable Western Australian real estate regulations.
This Privacy Policy explains how we collect, use, store, and disclose your personal information across all our services, including sales, rentals, inspections, digital check‑ins, marketing, advertising, and property management
1. Information We Collect
We may collect and process the following types of information:
1.1 Information you provide directly
- Information submitted through forms on our website www.starlightproperty.com.au
- Details provided when registering to use our site, subscribing to services, posting material, or requesting further services
- Information provided when reporting issues or contacting us
- Details submitted through rental applications, appraisal requests, enquiry forms, or inspection registrations
- Information provided during open homes, auctions, or agency events
- Information provided through QR code check‑ins at inspections
- Correspondence records (emails, SMS, calls)
1.2 Website & digital data
- Details of your visits to our site and resources accessed
- IP address, device information, browser type, and analytics data
- Cookies, tracking technologies, and remarketing tools
- Interaction data from CRM systems and digital marketing platforms
1.3 Transactional information
- Details of transactions carried out through our site
- Fulfilment of orders or service requests
- Records of sales, leasing, or property management interactions
1.4 Surveys & research
- Information provided when completing surveys or questionnaires
- Data used for client profiling, segmentation, and statistical analysis
1.5 AML/CTF‑related information (from 1 July 2026)
We may collect:
- Identification documents (e.g., driver’s licence, passport)
- Proof of address
- Beneficial ownership information
- Source‑of‑funds or source‑of‑wealth information
- Information required for AML/CTF risk assessment
- Information relevant to suspicious matter reporting (SMR)
1.6 Data retention
We retain personal data only as long as necessary. Data may be archived while the purpose for which it was collected still exists.
2. How We Use Your Information
We may use your information for the following purposes:
2.1 Service delivery
- Ensuring website content is presented effectively
- Processing enquiries, applications, and service requests
- Carrying out obligations under contracts between you and us
- Allowing participation in interactive features of our services
- Providing inspection registration, updates, and communication
2.2 Communication & follow‑up
- Contacting you after inspections or enquiries
- Providing updates on sold properties, new listings, rental opportunities, and open homes
- Inviting you to future inspections or agency events
- Directing you to other relevant listings
- Offering property management services to recent buyers
2.3 Marketing & advertising
With your consent (including implied consent through enquiry or check‑in), we may use your information for:
- Alerts, newsletters, and promotional information
- Direct marketing via email, SMS, phone, or digital platforms
- Reward, loyalty, or privilege programs
- Invitations to seminars, webinars, conferences, or events
- Advertising new listings, rental opportunities, and agency services
- Digital remarketing and targeted advertising
You may opt out at any time.
2.4 Research & development
- Designing and conducting surveys
- Client profiling and segmentation
- Statistical analysis
- Improving and furthering our products and services
- Researching, designing, and launching new services or events
2.5 Legal & regulatory compliance
- Complying with laws and regulations applicable to us or our affiliates
- Managing legal proceedings, collecting overdue amounts, and seeking professional advice
- AML/CTF compliance obligations (from 1 July 2026), including:
- Identity verification
- Customer due diligence
- Suspicious matter reporting
- Record‑keeping
- AML/CTF risk assessments
- Compliance program requirements
2.6 Purposes directly related or incidental to the above
3. Disclosure of Your Information
We keep personal data confidential but may disclose it to:
- Personnel, agents, advisers, auditors, contractors, and service providers
- Our offices, affiliates, business partners, and counterparts
- Persons under a duty of confidentiality
- Financial institutions involved in transactions
- CRM and property management platforms
- Marketing and communication platforms
- Government agencies, regulators, AUSTRAC, or law enforcement when required
- Persons to whom disclosure is required under applicable laws
- Actual or proposed transferees or participants of our services
- Third‑party real estate portals (e.g., realestate.com.au, Domain)
We do not sell personal information.
4 Security
While we take reasonable steps to protect your information, transmission over the internet is not completely secure. Once received, we use strict procedures and security features to prevent unauthorised access.
5. Data Transfers
We may hold your data on servers in Australia or other territories as we see fit. By using our services, you consent to such transfers.
6. Your Consent & Rights
By using our services, making an application, or visiting our website, you consent to the collection and use of your information as outlined in this policy.
Under the Privacy Act 1988, you have the right to:
- Check whether we hold personal data about you and access such data
- Request correction of inaccurate data
- Request information about our policies and practices
- Withdraw consent for marketing purposes at any time
You may exercise your opt-out right by notifying us if you wish to withdraw your consent to the use of your personal data for direct marketing purposes. Please send requests to opt-out and for access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints by contacting us here.
7. Changes to This Policy
Any changes to this Privacy Policy will be posted on this page.
8. Contact Us
Last updated: 6 July 2026
